Refund Policy

Last Updated: April 28, 2026

Thank you for shopping with us. We want you to have a smooth experience with every order. Since our products are handmade and fragile, please read our policy below.

1. Returns

We accept returns only in the following cases:

You received a damaged item
You received the wrong item
Your order is incomplete or missing items

Returns are not accepted for change of mind, minor handmade variations, or slight differences in color, glaze, texture, or size.

2. Reporting an Issue

If there is any problem with your order, please contact us within 48 hours of delivery.

Please share:

Your order number
Clear photos of the item and packaging
A short description of the issue

3. Refunds / Replacements

After reviewing your request, we may offer one of the following:

Replacement of the product
Full refund
Partial refund
Store credit

The solution will depend on the issue and product availability.

4. Non-Returnable Items

The following items cannot be returned or refunded:

Custom or personalized orders
Used items
Items damaged after delivery due to misuse or accidental drops
Sale or clearance items (unless damaged or incorrect)

5. Refund Processing Time

If a refund is approved, it will be processed to your original payment method within [3–5 business days, depending on your payment provider or bank.

6. Shipping Costs for Returns

If the return is due to our mistake or damage during transit, we will guide you on the next steps and applicable costs.

7. Contact Us

For return or refund help, please contact:

CraftsByCharu
Email: Charu.Pahuja@craftsbycharu.com