Privacy Policy

Last Updated: April 28, 2026

Welcome to CraftsByCharu. We respect your privacy and want to keep your information safe.

This page explains what information we collect, why we collect it, and how we use it when you visit or shop from our website.

1. What Information We Collect

When you place an order, contact us, or use our website, we may collect:

Your name
Email address
Phone number
Billing address
Shipping address
Payment information (handled securely by payment providers)
Basic website usage information like pages visited or device type

2. Why We Collect It

We collect your information to:

Process your orders
Deliver your products
Contact you about your order
Reply to your questions
Improve our website and service
Send offers or updates (only if you choose to receive them)

3. Payment Safety

We do not store your full payment card details. Payments are processed securely through trusted third-party providers such as Razorpay, Stripe, PayPal, or Shopify Payments.

4. Sharing Your Information

We do not sell your personal information.

We only share necessary details with trusted services such as:

Payment companies
Delivery partners
Website service providers
Authorities if legally required

5. Cookies

Our website may use cookies to improve your browsing experience.

Cookies are small files stored on your device that help the website remember your preferences.

You can disable cookies in your browser settings if you prefer.

6. Data Retention

We retain your information only as long as necessary for business, legal, or tax purposes.

7. Your Rights

You may request to:

Access your personal data
Correct inaccurate data
Delete your personal data
Unsubscribe from marketing emails

To request this, contact us at Charu.Pahuja@craftsbycharu.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here.

9. Contact Us

If you have any questions, contact us:

CraftsByCharu
Email: Charu.Pahuja@craftsbycharu.com